Shipping and Returns

Shipping

All orders are shipped via the United States Postal Service. Stated delivery times are not guaranteed and can be affected by distance shipped, drop-off time, mail volume, etc. International shipments can experience additional delays based on the amount of time needed to process the package through customs of the destination country.

Domestic shipping options:

First Class Mail (<13 oz.), delivery in 1-3 business days
Priority Mail - delivery in 1-3 business days
Retail Ground - delivery in 2-8 business days

International shipping options:

First Class Package International
Priority Mail International - delivery in 6-10 business days

At our discretion, we may ship an order in more than one package to ensure your items arrive undamaged. Split shipping in this manner will be at our expense with no additional cost to our customer.

Returns

Most new, unopened items fulfilled by West Double Reed Company are eligible for refund or replacement within 30 days of order delivery. Items must be returned in the original, unopened and undamaged packaging. Reeds, cane, glue, thread and other consumable items may be returned if unmodified and unused in any way. Returned items are eligible for refund of the purchase price and applicable sales tax only. Shipping fees are non-refundable. Only items purchased directly from West Double Reed Company are eligible for refund. Please allow 2-3 weeks for refund processing. Request returns through our Contact Us form.

Orders returned by the US Postal Service as unclaimed or undeliverable will be processed according to the returns policy above.